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Operations and Client Services Team



Lisa Colon headshotLisa Colon
Senior Vice President and Managing Director of Operations and Client Services
Contact Lisa Colon
Lisa is senior vice president and managing director of operations and client services, where she oversees operations and technology that enhance the quality of our client relationships. She also helps ensure the firm’s regulatory adherence with organizations such as the Securities and Exchange Commission (SEC) and the Financial Industry Regulatory Authority (FINRA). Before joining Girard, Lisa cultivated 20 years of broad-based experience in the financial service industry, providing leadership for investment advisors, fund managers, and brokerage firms. She previously served as chief operating officer at Abacus Wealth Partners for four years, and as senior vice president for Camelot Investment Advisers, Ltd. for five years. Lisa received a Master of Science in finance from Drexel University, and a Bachelor of Science in finance from Pennsylvania State University.


Matt Holliday headshotJ. Matthew Holliday
Senior Vice President and Managing Director of Trust/Fiduciary Services
Contact Matt Holliday
As a senior vice president and managing director of trust/fiduciary services, Matt brings more than 27 years of experience in the financial services industry to his role managing the trust services department at Univest Bank and Trust Co. A graduate of Shippensburg University, Matt earned his bachelor’s degree in finance and accounting. He also graduated with honors from the Pennsylvania Bankers Association School of Trust at Bucknell University. In his spare time, Matt serves his local community as a board member for the Souderton Area School District, the Souderton Area Community Scholarship Fund and as a trustee member for the North Penn YMCA. Matt also serves as a member of the Pennsylvania Bankers Association’s Wealth Management and Trust Advisory Committee.


Ron Bittner headshotRonald H. Bittner, CPA®
Senior Vice President and Managing Director of Pension Services
Contact Ronald Bittner
Ron brings more than 22 years of experience to his role as managing director of pension services. He uses his industry expertise to oversee all aspects of the actuarial, accounting, administrative, consulting, compliance and benefit determination services for more than 100 pension plans across Pennsylvania. Prior to joining Girard, Ron worked for the Department of the Auditor General supervising municipal pension audits. He earned a bachelor’s degree in professional accountancy from Penn State University and holds FINRA Series 7 and 63 licenses. Ron is a CPA (Certified Public Accountant) and a member of the Pennsylvania Institute of Certified Public Accountants and the American Institute of CPAs. Outside of work, you can find Ron on the golf course, bowling or on the volleyball court. Ron also serves as the Finance Committee Chairman for his high school’s alumni association.



Jennifer AshleyJennifer Ashley
Client Service Associate
Contact Jennifer Ashley
As a client service associate, Jennifer represents the Univest Foundation in bringing charities and donors together through the promotion of planned giving. With over 20 years experience in non-profit management, Jennifer uses her expertise, leadership and creative thinking skills to improve Girard’s planned giving efforts. Prior to joining Girard, Jennifer served as a non-profit leader in multiple capacities, including development and budget management. She earned her bachelor's degree in English/creative writing from Ursinus College, as well as her Juris Doctorate degree from Widener University School of Law. Outside of work, Jennifer enjoys hiking in the great outdoors, volunteering with the Boy Scouts in addition to the Pennsylvania Shakespeare Festival. She currently lives in Telford with her spouse and has two children.


Lori HansenLori Hansen
Administrative Assistance
Contact Lori Hansen
Lori brings 17 years of experience to her role as administrative assistant, collaborating with team members and ensuring the efficient management of client accounts. Her detailed communication and organizational skills allow her to support the team in various capacities. Prior to joining Girard, Lori performed clerical services within the TD Ameritrade, Matrix/Broadridge, and Nationwide platforms. She received her associate's degree in small animal science at Newbury College in Holliston, MA. Outside of the office, Lori enjoys traveling, horseback riding and experimenting with interior design. She currently resides in Bethlehem, PA with her son and dog, Addie-Rose.
Jane KeenJane Keen
Pension Plan Support Specialist
Contact Jane Keen
With over 39 years in the financial services industry providing excellent customer service to her clients, Jane serves as the main point of contact for three pension service providers. She is responsible for processing and submitting new retiree setups, refund/rollover payments, and providing other pension plan support. Prior to joining Girard, Jane worked for the County of Lehigh as a retirement accountant. She earned her associate’s degree in specialized business from Churchman Business School, as well as her bachelor’s degree in accounting from Muhlenberg College. When she’s not at work, Jane enjoys reading, boating, and spending time with family and friends. A mother of two, she currently resides in South Whitehall Township with her spouse.
Kelle-Ann KichlineKelle-Ann Kichline
Director of Operations - Pension Services
Contact Kelle-Ann Kichline
Kelle-Ann serves as a direct contact for Girard Pension Services’ clients’ administrative needs and manages the department’s administrative team. Her 10 years of experience allow her to efficiently manage the department’s workload in order to deliver accurate reports while meeting deadlines. Prior to working for Girard, Kelle-Ann worked in the accounting industry for 10 years - most recently, as an auditor for a public accounting firm that specialized in school district and local government audits. Kelle-Ann earned her bachelor's degree in accounting from Muhlenberg College. When she’s not busy overseeing departmental audits, Kelle-Ann loves cooking and entertaining guests. She currently resides in Quakertown with her long-term boyfriend and dog.
Nick Cirino headshotNick Cirino
Pension Plan Support Specialist
Contact Nick Cirino
As a pension plan support specialist, Nick is committed to providing excellent customer service to municipalities and plan participants while managing and organizing their financial data. Nick earned a bachelor’s degree from Chesapeake Bible College and went on to obtain a master’s degree from Westminster Theological Seminary. Outside of work, he enjoys writing machine learning computer programs and writing books with his kids.
Fred OlderFred Older, CPA®
Municipal Pension Consultant
Contact Fred Older
As a municipal pension consultant, Fred uses his attention to detail and analytical thinking to assist in the preparation of the biennial Act 205 actuarial valuation reports. With 27 years experience providing excellent customer service, Fred advises Girard’s clients and members of their pension plans, both active and retired, and manages any questions and compliance issues. Prior to joining Girard, Fred spent 22 years employed by the Department of the Auditor General as an auditor, audit specialist, audit supervisor & regional supervisor. He also earned the designation of Certified Public Accountant (CPA). Fred graduated from Spring Garden College with a bachelor's degree in accounting. Outside of the office, Fred enjoys spending time with his family, including his four grandsons, as well as performing the duties of an Eagle Scout. He currently resides in Hatfield Township in the same house for more than 39 years.


Stacey BlicharStacey Blichar
Business Development and Support Specialist
Contact Stacey Blichar
Stacey’s role as business development and support specialist allows her to use her project management and communication skills to support the team with projects and system reports to monitor opportunities, activities and the B2B referral program. Before joining Girard, Stacey worked for a diagnostic company in the sales and marketing department. She earned her bachelor’s degree in business administration from Cedar Crest College. Outside of the office, Stacey enjoys spending time with her two children in Bethlehem.
Renee Bowen headshotRenee Bowen
Director of Operations and Compliance - Advisory Services
Contact Renee Bowen
Renee brings more than 20 years of experience to her role overseeing client operational support. She is dedicated to creating efficient procedures and solutions aimed at providing clients with impeccable service, as well as maintaining accurate reporting data. Renee earned a bachelor’s degree from the Fox School of Business at Temple University. Previously, she served as vice president of account investments and controls at State Street Bank and vice president of BNY Mellon Operations supporting the investment processing for high-net-worth clients. When she isn’t at work, Renee spends time with her husband and twin teenagers. She is also dedicated to volunteering in her community and most recently served as Fund Raising Coordinator for Academy of Notre Dame.
Pam Donovan headshotPamela Donavan
Operations Manager
Contact Pamela Donovan
With more than 20 years of experience in the financial services industry, Pam brings a strong client focus and diverse technological background to Girard. As operations manager, she builds solid client relationships by responding to daily inquiries, performing research on investment and tax issues, and coordinating account openings and settlements. Pam previously spent 12 years at SEI Investments as a service representative and mutual fund specialist. Prior to that, she was operations manager at The Fairfield Group (presently Smith Barney) for eight years. Pam holds a bachelor's degree in business administration from Kutztown University. Regardless of the season you can find Pam at the beach with her dog Bella Blue. She is an avid Notre Dame fan, and enjoys watching college football with friends and family.
Maria Saldutti headshotMaria Saldutti
Client Service Associate
Contact Maria Saldutti
Maria puts her strong communication and organizational skills to work supporting the wealth advisors in our Doylestown office. She assists with the initial client onboarding process along with daily communications and account servicing. Maria has more than 10 years of experience in customer service including four years in the financial services industry. Maria is a graduate of Widener University where she earned a bachelor’s degree in psychology with a certificate in management. Outside of work, Maria enjoys spending time with family and friends, cooking and taking walks. She currently resides in Montgomery Township, PA.
jeff slemmer headshot Jeff Slemmer
Senior Client Service Associate
Contact Jeff Slemmer
Jeff’s dedication to providing impeccable customer service is what drives his success as senior client service associate. His quick thinking and attention to detail allow him to anticipate issues before they occur - providing clients with seamless service. Prior to Girard, Jeff worked as a personal banker at the Univest Bank financial center located in Collegeville. He earned a bachelor’s degree from West Chester University. Jeff is passionate about music, and enjoys attending concerts and playing the piano.
Susan SwopeSusan Swope
Retirement Plan Administrator
Contact Susan Swope
An organized team player, Susan brings 32 years of experience in the financial services industry to her position as a retirement plan administrator. Susan plays a key role in supporting retirement relationship managers, in addition to serving as a liaison between plan sponsors and their employees. When she’s not busy providing administrative and operational support to the retirement team, you can find Susan scrapbooking, crocheting and attending church. Susan currently lives in Quakertown with her spouse, Bill, and her two children.
Nakeyia Wilkinson headshotNakeyia Wilkinson
Client Service Associate
Contact Nakeyia Wilkinson
Nakeyia has more than 25 years of experience in the financial services industry. As a client service associate, she aids with the sales, servicing and portfolio management efforts of Girard. Nakeyia prides herself on helping others and providing excellent customer experience. Prior to joining Girard, she was an associate manager at Prudential Financial, where she managed compliance regulatory alerts for large market insurance policies and completed financial validations of customers’ payments.When she’s not helping clients, Nakeyia enjoys volunteering in her local community and making homemade cards. She is an avid football fan and enjoys watching the Philadelphia Eagles. Nakeyia resides in Souderton, PA.


Tom Flynn HeadshotThomas Flynn
Operations Specialist
Contact Thomas Flynn
As operations specialist, Tom manages the input and maintenance of customer records and assists customers with servicing their accounts. He also helps the advisors with their day-to-day operations and handles the timely distribution of compliance documents to meet regulatory requirements. Tom graduated from Lycoming College with a bachelor’s degree and holds his FINRA Series 7 and 63 licenses. Outside of work, Tom enjoys exercising and is an avid Philadelphia sports fan.
Annette Knibbs headshotAnnette Knibbs
Director of Operations and Compliance - Investment Services
Contact Annette Knibbs
A veteran to the financial services industry, Annette has more than 31 years of experience. As the director of operations and compliance for investment services, Annette oversees investment operations and systems while ensuring all rules and regulations are met. Annette’s collaborative skills, accuracy and attentiveness serve her well in this detail-oriented position. She received her bachelor’s degree in administrative management and a minor in finance from DeSales University and holds FINRA Series licenses 6, 7, 24, 51 and 63, as well as the Pennsylvania Life and Health Insurance license. Outside of work, Annette enjoys photography, cooking, traveling and spending time with family and friends.
Ryan Krapf headshotRyan Krapf
Senior Client Relations Specialist
Contact Ryan Krapf
As a senior client relations specialist with more than 15 years of experience, Ryan serves as a liaison between the advisors and clients, assisting in areas from trading, withdrawal requests, account transfers and rollovers. Ryan’s ability to effectively listen to his clients’ needs and complete their requests on time make him a valuable asset to the firm. He received his bachelor’s degree from Bloomsburg University and holds FINRA Series licenses 6, 7, and 63 as well as the Pennsylvania Life, Accident and Health Insurance license. When he isn’t busy serving his clients, you can find Ryan spending time with his wife and three children, or coaching one of his kid’s sports teams.
Andrew Lein headshotAndrew Lein
Client Service Associate
Contact Andrew Lein
As a client service associate with more than 10 years of experience in the financial services industry, Andrew assists advisors in servicing clients and maintaining long-term relationships throughout the lifespan of each account. His success in this role can be attributed to his strong attention to detail and communications skills. Prior to joining Girard, Andrew was an IRA specialist at Univest Bank and Trust Co. He obtained his associate’s degree in business administration from Bucks County Community College. When he’s not hard at work helping clients, Andrew enjoys spending time with family, traveling, attending concerts, playing volleyball and the guitar.